SHIPPING POLICY
ORDER SHIPMENT
At Malablack, orders are processed within 1 to 3 days. Once processed, your order will be dispatched. Delivery times typically range between 4 and 12 business days.
Once your order has been placed, you’ll be able to track its progress at any time to know its location.
WHERE CAN I FIND MY TRACKING NUMBER?
Once your order has been processed, we will send you an email with your order number, allowing you to track your package.
HOW DO I TRACK MY ORDER?
You can track your order on our website. Simply go to the main menu and select “Track my order.”
If you encounter any issues with your order or have any questions, feel free to contact us via our Instagram (@malablack_) or through our email at malablackinfo@gmail.com. We’re here to assist you.
In cases where the recipient is unavailable during delivery or if the shipping address is incorrect or incomplete, the package will be left at the nearest local post office.
Notification:
a. The customer will receive an email notification with the details for collecting the package from the post office.
b. This notification will include the post office address and a reminder of the 15-day pickup window.
Collection Deadline:
a. The customer has 15 business days from the notification date to retrieve their order from the post office.
b. After this period, the package will be deemed unclaimed and returned to the sender.
Return to Sender:
a. If the customer fails to collect the package within the specified time, the order will be returned to our warehouse.
b. The customer will be responsible for paying the shipping costs if they wish to have the package resent.
Shipping Information:
a. Customers must ensure that they provide accurate and complete shipping details when placing an order.
b. It is the customer’s responsibility to double-check the shipping information before confirming the purchase to avoid any delivery issues.
By completing a purchase on our website, the customer acknowledges and agrees to abide by this shipping policy’s terms and conditions.
This policy is subject to updates. We encourage customers to check this page regularly for any changes.
ORDER SHIPMENT
At Malablack, orders are processed within 1 to 3 days. Once processed, your order will be dispatched. Delivery times typically range between 4 and 15 business days.
Once your order has been placed, you’ll be able to track its progress at any time to know its location.
WHERE CAN I FIND MY TRACKING NUMBER?
Once your order has been processed, we will send you an email with your order number, allowing you to track your package.
HOW DO I TRACK MY ORDER?
You can track your order on our website. Simply go to the main menu and select “Track my order.”
If you encounter any issues with your order or have any questions, feel free to contact us via our Instagram (@malablack_) or through our email at malablackinfo@gmail.com. We’re here to assist you.
In cases where the recipient is unavailable during delivery or if the shipping address is incorrect or incomplete, the package will be left at the nearest local post office.
Notification:
a. The customer will receive an email notification with the details for collecting the package from the post office.
b. This notification will include the post office address and a reminder of the 15-day pickup window.
Collection Deadline:
a. The customer has 15 business days from the notification date to retrieve their order from the post office.
b. After this period, the package will be deemed unclaimed and returned to the sender.
Return to Sender:
a. If the customer fails to collect the package within the specified time, the order will be returned to our warehouse.
b. The customer will be responsible for paying the shipping costs if they wish to have the package resent.
Shipping Information:
a. Customers must ensure that they provide accurate and complete shipping details when placing an order.
b. It is the customer’s responsibility to double-check the shipping information before confirming the purchase to avoid any delivery issues.
By completing a purchase on our website, the customer acknowledges and agrees to abide by this shipping policy’s terms and conditions.
This policy is subject to updates. We encourage customers to check this page regularly for any changes.
